30 Day Refund Policy on The Staff of Moses:
The 30 Day Guarantee will only be in effect if the following conditions are met.
1. Customer must work with the support team to setup and start using the device(s).
2. Customer must have documented use of the device(s) for at least 7 days.
"If the above conditions are met and the customer still wants to return the product, they can contact support for the return address and procedure within 30 days of receiving the item(s)."
If all the above condition are met, the customer is entitled to a refund of the cost of the devices minus a 15% restocking fee.
We must receive the items back in its original full working condition/ good as new, together with all the accessories that came with it otherwise no refund will be issued.
Damage Upon Receipt of Goods
If the product is not in good condition upon delivery, please take the following steps: If the package is not in good condition and the mail carrier or driver is present, save the packaging materials, take photos and contact us within 3 business days, and inform the carrier to take note of the damage. We will get in touch with the carrier and settle claims. Upon approval of the claim, we will send replacement shipment. However, if carrier or driver is not present during the time the package was opened, we may need you to repack the damaged item and return it to us. We will shoulder all the shipping costs and settle claim with the carrier. We will only accept items back that have been damaged during shipping, if the customer damaged the items during their normal use, we will not issue refunds to the customer.
Upon receiving your order, items will be hand-crafted which will take 4-6 weeks, shipping will take another 1-2 weeks depending on your location. We use United States Postal Service, we also ship using Parcel Post larger shipments. Tracking number should be sent to your provided email upon shipping, of which you will be able to track through USPS.com.
An additional cost will be charged for expedited shipping services such as overnight or two day shipping. You may contact us at support@TheStaffOfMoses.com for international and rush shipping and we will estimate your shipping charges depending on your choice of service and location. We ship internationally to selected countries and too many APO FPO Services.
TheStaffOfMoses.com is not responsible for shipments once items are already deployed by the shipper.
A sales tax is required for British Columbia residents, unless you can produce a valid resale of certificate or nonprofit exemption. If you are tax exempt, please contact us
Cancellations & Refused Orders
Orders may not be cancelled unless we are notified BEFORE 10 am (PST) of the next business day. If you request a cancellation after that time, our jeweler would have already begun crafting your item and cancellations are not accepted. If you have an emergency and want to inform us to cancel or stop the order, email us at support@TheStaffOfMoses.com before the cut off time.
Pricing and Promotions
Occasionally we create promotions that may discount the product or offer free products and services. These promotions are not pre-announced, so they may occur immediately after your purchase. We do not have a price protection or promo guarantee. Call us if you think you missed an opportunity to save money.
Updated: January 14, 2019